The National Food Authority has implemented SMS technology, through its Customer Assistance Units (CAUs), located in each of the NFA offices nationwide, are manned by NFA personnel.
With the Text NFA program, customers inform NFA of their complaints, suggestions or inquiries by sending SMS through mobile number 0917-6210927. Replies are sent within 24 hours by the NFA. In Negros Occidental, the usual complaints received are the re-bagging of NFA rice, overpricing of NFA rice, and request for an additional Bigasan ni Gloria sa Palengke outlets. Gil Ibarra, NFA manager in Bacolod City can also be contacted thru telephone number 433-27-54. NFA Administrator Gregorio Y. Tan, Jr. said this easy communication access by the public to NFA will prevent unscrupulous traders from committing illegal activities such as diversion of stocks, overpricing of NFA rice, among others.Regular-milled rice (RMR) and well-milled rice (WMR) are sold at 16.00 and 18.00 pesos per kilogram.